Refund policy

Cancellation & Return Policy

Cancellation Terms :

You understand and agree that the Transaction can be cancelled by You or Shri Meenakshi Fan House in the following scenarios:

Cancellation of order

Shri Meenakshi Fan House reserves the right to cancel any order without any explanation for doing so, under situations where Shri Meenakshi Fan House is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Shri Meenakshi Fan House policy or for any other reason. However, Shri Meenakshi Fan House will ensure that any communication of cancellation of an order is intimated within the appropriate time to the concerned person and any applicable refund, will be made in a reasonable time. Shri Meenakshi Fan House Pvt ltd does not have the product selected by You, due to unavailability of stock. You are situated outside the geographic location within which Shri Meenakshi Fan House Pvt ltd cannot undertake to deliver the Product. The address mentioned by You for delivery is incorrect and/or there is a change in your address. Shri Meenakshi Fan House Pvt Ltd does not make any attempt to initiate the delivery of your product, within 3 (three) days from the date on which You receive SMS/Email communication from Shri Meenakshi Fan House Pvt Ltd regarding confirmation of the Transaction; * Any other act/omission by You or Shri Meenakshi Fan House, which renders delivery of the product impossible.

    You understand and agree that once You receive a SMS/Email confirmation for delivery of the product from Shri Meenakshi Fan House, You will cease to have any right to cancel the Transaction.

    Subject to the above conditions, You understand that Shri Meenakshi Fan House Pvt ltd shall be solely responsible for quality/quantity/merchantability/ delivery/installation/replacement of the product and that Shri Meenakshi Fan House shall not be liable in any manner whatsoever for any delay or other issues that may arise to the product.

    Shri Meenakshi Fan House Pvt ltd is not liable to provide a solution to any escalation received post 30 days of the delivery of the product.

         For any clarification/queries in relation to the Cancellation Terms or to address any grievance in relation to the Transaction, please call to our call center

 

Return Policy:

All concerns received within 7 days of purchase our team will fix an appointment and meet you in person and address the problem. Please ensure that you do not accept packages where the seal is tampered. Acceptance of tampered or damaged box will automatically disqualify and return claims.

The following general returns policy is applicable to all items sold on our Website

    The Product delivered is different from what was actually ordered.

    When the package was opened the Product was damaged or defective.

Digital Products like Laptops, Mobile Phones and Mobile Phone accessories are non-fundable unless the package received is verified as defective or damaged.

All items to be returned must be in their original condition along with the following.

   Original Order Invoice.

   Original packaging with labels, user manuals and warranty card.

   The serial number/IMEI of the product being returned should match our system.

   Any accessories/components, combo or bundle products or freebies you received with the purchase.

    For the Wrong product/colour, incorrect description and missing accessories, the product should be unused.

If for some reason we are unable to replace a defective/damaged product, then we will refund the money.

How to request a site visit:

Kindly address any grievance about the Product by calling: 7010912121

For Queries, Please write to: care@smfh.in